Frequently Asked Questions About Smart Retail Hardware.

What does TillNode provide?

We provide connected retail hardware. Our portfolio includes POS systems, Electronic Shelf Labels, Industrial Mini PCs, IoT gateways, barcode scanners, POS printers, self-service kiosks, handheld PDAs, digital signage, and retail peripherals.

Which industries does TillNode support?

We support smart retail, supermarkets, grocery stores, pharmacies, restaurants, QSR chains, warehouses, logistics centers, kiosks, hospitality, and smart office environments.

Do you only sell hardware?

Hardware is our foundation. We can also provide project support, device matching, integration guidance, cloud connection, SDK/API references, and deployment assistance.

Who are your typical customers?

We commonly support POS software vendors, system integrators, retail chains, supermarket operators, distributors, resellers, OEM/ODM buyers, kiosk solution providers, and warehouse operators.

Can TillNode support international projects?

Yes. We support global retail hardware projects. We prepare product selection, packaging, documentation, interface configuration, and deployment planning for international partners.

What product categories are available?

We supply POS systems, Electronic Shelf Labels, Industrial Mini PCs, IoT gateways, barcode scanners, POS printers, cash drawers, customer displays, self-service kiosks, handheld PDAs, and digital signage.

Can you combine products into a complete hardware bundle?

Yes. We match POS terminals, scanners, printers, cash drawers, customer displays, ESL systems, gateways, PDAs, and accessories as one hardware bundle for your project.

How should I choose the right hardware model?

We review your business scenario, software platform, interface needs, installation environment, deployment scale, and budget. We then recommend a suitable model.

Are samples available for testing?

Yes. We prepare sample units for software testing, interface validation, printing tests, scanning tests, ESL testing, and workflow review.

Can products be pre-configured before shipment?

Yes. We prepare system settings, interface modes, firmware versions, scanner modes, printer settings, device labels, and packaging before shipment.

What are Electronic Shelf Labels?

Electronic Shelf Labels are digital price tags used to replace paper labels on retail shelves. A connected ESL system updates product prices, promotions, QR codes, barcodes, and item information.

What screen technology do your ESL devices use?

Our ESL devices use E-ink display technology. You get clear visibility, low power consumption, and stable shelf display.

How long does the ESL battery last?

Our ESL devices give you long battery life. Depending on model, update frequency, and usage environment, battery performance reaches 5 to 10 years.

Can you update ESL prices in bulk?

Yes. You manage bulk price updates through the ESL cloud platform or connected management system. It also handles multi-store price synchronization.

Can ESL systems be integrated with POS or ERP software?

Yes. We review ESL API references, gateway communication, cloud connection, and system integration guidance for POS software, ERP platforms, and omnichannel retail systems.

What ESL sizes are available?

We supply multiple ESL sizes for shelf labels, freezer labels, promotional displays, fresh food areas, pharmacy shelves, and retail aisles. We confirm exact size options per project requirement.

Are waterproof or freezer ESL labels available?

Yes. We review ESL models for freezer, fresh food, humid, or demanding retail environments based on the application scenario.

What is required for an ESL deployment?

We usually review ESL tags, IoT gateways, cloud platform access, product data, shelf mapping, installation accessories, and integration requirements before deployment.

What types of POS systems are available?

We provide touch screen POS systems, all-in-one POS terminals, Android POS terminals, Windows POS hardware, modular POS boxes, and POS peripheral bundles.

Do your POS systems support Android and Windows?

Yes. We prepare Android POS and Windows POS hardware options based on software requirements and project environment.

Can your POS terminals work with our POS software?

Yes. We review software compatibility before deployment. We prepare system version, interface requirements, driver needs, peripheral connection, and test samples.

What POS peripherals can be connected?

You can connect barcode scanners, receipt printers, cash drawers, customer displays, keyboards, payment modules, label printers, and kitchen printers based on interface support.

Can you brand POS hardware for our company?

Yes. We review logo branding, packaging, system settings, model labels, accessory bundles, and OEM/ODM requirements for qualified projects.

What barcode scanner types are available?

We supply 1D barcode scanners, 2D QR code scanners, handheld scanners, wireless scanners, desktop scanners, and fixed mount scanners.

Can your scanners read QR codes?

Yes. We provide 2D barcode scanners and QR code scanners for checkout, payment, kiosk, inventory, and warehouse workflows.

Which interfaces do barcode scanners support?

We review USB, Bluetooth, wireless 2.4G, RS232, and other interface options based on scanner model and project requirement.

What POS printer types are available?

We supply thermal receipt printers, label printers, kitchen printers, desktop printers, and compact POS printers.

Are printer drivers provided?

Yes. We provide printer drivers, configuration tools, command references, and setup guidance for supported models.

Can POS printers be used in restaurants and kitchens?

Yes. We configure kitchen printers and receipt printers for restaurant POS systems, QSR ordering workflows, and counter-to-kitchen printing.

What are Industrial Mini PCs used for?

Industrial Mini PCs handle POS control, kiosk computing, edge data processing, device connection, digital signage, warehouse terminals, and smart retail infrastructure.

Are fanless Mini PCs available?

Yes. We prepare fanless Mini PCs for quiet operation, dust-sensitive environments, and long-term retail deployment.

What is an IoT gateway used for in retail?

An IoT gateway connects devices, transmits data, supports ESL communication, and bridges local retail hardware with cloud platforms or management systems.

Can kiosk hardware be customized?

Yes. We review touch displays, Mini PCs, scanners, printers, payment modules, cameras, mounting structures, and peripheral layouts for kiosk projects.

What are handheld PDAs used for?

Handheld PDAs handle inventory counting, receiving, picking, packing, shelf checks, barcode scanning, stock movement, and warehouse workflow management.

Can PDAs work with WMS or ERP systems?

Yes. We review PDA compatibility with WMS, ERP, inventory management systems, and custom Android applications.

Do you support software integration?

Yes. We review hardware compatibility and integration requirements for POS software, ERP platforms, WMS systems, kiosk software, ESL cloud tools, and custom applications.

Do you provide SDK documents?

Yes. We provide SDK documents, development references, configuration tools, and sample guidance for eligible product categories and project requirements.

Do you provide API support?

Yes. We review API references and communication documents for ESL systems, cloud platforms, IoT gateways, and connected retail hardware projects.

Can your hardware work with cloud POS platforms?

Yes. We review cloud POS compatibility. We check device interfaces, operating systems, printer drivers, scanner settings, and network requirements before deployment.

Can you run integration testing before bulk orders?

Yes. Sample testing is recommended. We validate POS software, printer output, scanner reading, ESL update, PDA workflow, and kiosk hardware integration before bulk deployment.

Can you provide technical support to our development team?

Yes. We provide technical documents, setup guidance, driver files, SDK/API references, and device configuration support to software and integration teams.

Do you provide OEM/ODM services?

Yes. We provide OEM/ODM retail hardware services for POS systems, ESL devices, kiosks, Mini PCs, scanners, printers, PDAs, and hardware bundles.

What customization options are available?

We review logo branding, packaging design, system settings, firmware configuration, model labels, accessory bundles, interface options, and project-specific hardware matching.

Can you supply products under our brand?

Yes. We prepare private label support for qualified distributors, software vendors, system integrators, and OEM/ODM buyers.

Do you work with POS software vendors?

Yes. We support POS software vendors with sample testing, hardware matching, driver support, peripheral bundles, branding options, and long-term supply planning.

Can I become a distributor?

Yes. Distributor cooperation can be reviewed. We can discuss product portfolio, sample kits, regional needs, pricing structure, packaging, and long-term supply plans.

Is there a minimum order quantity?

MOQ may vary by product category, customization level, packaging requirement, and project scope. We prepare a suitable order plan once we review your requirement.

Do your products include warranty?

Yes. Warranty support can be provided. Warranty terms may vary by product category, order agreement, region, and project requirement.

How do I submit an RMA request?

Submit an RMA request through our support form. Please include the product model, serial number, order reference, issue description, photos, videos, and test results.

What information do you need for technical support?

We usually need the product model, serial number, software platform, interface type, issue description, photos, videos, logs, and usage environment.

Can you provide drivers, manuals, and firmware?

Yes. We provide product manuals, datasheets, drivers, firmware files, SDK documents, API references, and setup guides for supported models.

Do you support products after bulk deployment?

Yes. We provide long-term support, replacement planning, spare parts review, documentation, and future expansion support for B2B projects.

Can you ship products internationally?

Yes. We arrange international shipment based on order details, destination, product category, and logistics requirement.

Can you prepare packaging for distributors?

Yes. We prepare distributor-ready packaging, carton marks, SKU labels, product labels, accessory kits, and OEM packaging for qualified projects.

Can you ship devices in batches?

Yes. We arrange batch shipment for pilot projects, store rollouts, distributor stock planning, and multi-location deployment.

Can you prepare documents for customs or project delivery?

We prepare commercial invoices, packing lists, product documents, and required shipment information based on order and logistics requirements.

Can you support multi-store deployment?

Yes. We review hardware bundles, accessory plans, store-level packaging, model consistency, and rollout schedules for multi-store deployment.