Support for Connected
Retail Hardware Projects.
We provide technical support, product documents, driver downloads, SDK guidance, API assistance, warranty service, and RMA support for POS systems, Electronic Shelf Labels, Industrial Mini PCs, IoT gateways, barcode scanners, POS printers, kiosks, and handheld PDAs.
Support That Covers the Full Hardware Lifecycle.
From product selection to sample testing, software integration, deployment, and after-sales service, we support you at every project stage.
Technical Support
Our support team reviews product usage, device configuration, interface questions, troubleshooting, and hardware operation issues.
Get Technical SupportProduct Documents
We provide user manuals, datasheets, quick start guides, installation instructions, and product specifications.
View DocumentsDrivers & Firmware
We prepare drivers, firmware files, configuration tools, and update instructions for supported product models.
Download DriversSDK & API Support
We walk software teams through SDK guidance, API documents, communication protocols, and integration references.
Request Integration SupportWarranty & RMA
Our support channel handles warranty terms, fault review, replacement process, and RMA requests.
Start RMA RequestDeployment Assistance
We prepare hardware matching, device settings, accessory planning, packaging, and rollout support for B2B projects.
Plan DeploymentDownload Product Resources and Technical Documents.
You can access or request product datasheets, manuals, drivers, firmware files, SDK documents, API references, and installation guides for supported TillNode hardware.
| Resource Name | Type | Updated | Action |
|---|---|---|---|
| TillNode POS T-Series Datasheet | Datasheets | 2023-10-15 | |
| Slim Series ESL User Manual | User Manuals | 2023-11-02 | |
| Industrial Mini PC M1 Windows Driver | Drivers | 2023-09-20 | |
| IoT Gateway G2 Firmware v2.1.4 | Firmware | 2023-12-05 | |
| Barcode Scanner S-Series SDK | SDK Documents | 2023-08-11 | |
| ESL Cloud Platform API Reference | API References | 2024-01-10 | |
| POS Printer P-80 Installation Guide | User Manuals | 2023-07-22 | |
| Self-Service Kiosk K1 Datasheet | Datasheets | 2023-11-18 | |
| Handheld PDA H5 Android SDK | SDK Documents | 2023-12-01 |
Can't find what you need? Some files are available upon request.
Request Required FilesIntegration Support Built for Software and System Teams.
Hardware performance depends on software compatibility. We review POS systems, printers, scanners, ESLs, PDAs, kiosks, Mini PCs, and IoT gateways against your software environment before deployment.
POS Software Compatibility
We match hardware to Windows POS software, Android POS applications, cloud POS platforms, and restaurant management systems.
ESL API and Cloud Connection
We review Electronic Shelf Label updates, gateway communication, cloud price management, and API integration.
Printer and Peripheral Setup
We configure receipt printers, label printers, kitchen printers, cash drawers, and customer displays for checkout workflows.
Scanner Configuration
We configure 1D barcode scanners, 2D QR code scanners, wireless scanners, and fixed mount scanners for reading modes and interfaces.
ERP and WMS Workflows
We match handheld PDAs, barcode scanners, label printers, and Mini PCs to inventory, warehouse, and management systems.
Kiosk Hardware Integration
We review touch displays, Mini PCs, receipt printers, scanners, payment modules, and accessories for kiosk projects.
A Clear Process for Warranty and RMA Requests.
We review product issues against model, serial number, order information, fault description, photos, videos, and test results. Our team then prepares a warranty or RMA solution that fits.
1. Submit Information
You send the product model, serial number, order reference, and issue details.
2. Fault Review
We go through photos, videos, logs, test results, and usage conditions.
3. RMA Confirmation
If you need return service, we issue RMA instructions.
4. Repair / Replace
We prepare a repair, a replacement, or an alternative solution.
5. Case Closure
We close the support case once the issue is resolved.
Warranty Note: Warranty terms may vary by product category, order agreement, region, and project requirement. Please contact us with your order details for confirmation.
Deployment Support for Pilot Projects and Chain Rollouts.
B2B hardware projects require consistency. We prepare device models, interface modes, software settings, accessories, packaging, and shipment plans before rollout.
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Sample Testing Support
We prepare sample devices for software testing, compatibility review, and workflow validation.
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Pre-Configuration
We configure system settings, interface modes, firmware versions, scanner modes, printer settings, and device labels.
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Packaging and Labeling
We handle OEM packaging, project labels, carton marks, SKU labels, and distributor-ready packaging.
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Multi-Store Rollout
We prepare device batches, model consistency, rollout schedules, and store-level hardware bundles.
Support FAQ
Common questions about technical support, documents, and integration.
Which products does TillNode support?
Can I get product manuals and datasheets?
Do you provide drivers and firmware?
Can you support POS software integration?
Do you provide SDK or API documents?
How do I submit an RMA request?
Can devices be pre-configured before shipment?
Need Support for Your TillNode Hardware Project?
Tell us your product model, software platform, issue details, required documents, or deployment needs. Our team prepares a support response that fits your case.
Fast Response
Our technical team reviews requests promptly.
Expert Engineering
Direct support from hardware specialists.