Enterprise-Grade Warranty
& Rapid RMA.
We engineer industrial reliability into every device.
Our partners expect every unit to keep operating. However, when hardware anomalies occur, our support framework resolves them quickly. System downtime is minimized strictly.
Comprehensive Hardware Protection.
Every product goes through quality control before it ships. Every unit ships with the following standard warranty.
Terminals, Scanners, Printers & Computing Nodes
12–24 Months
Touch screen POS terminals — 12 months as standard. Selected terminal lines carry 24 months; the figure on the product page governs.
Barcode scanners — 24 months.
Receipt and label printers — 12 months.
KDS units, industrial mini PCs and self-service kiosks — 24 months of service coverage: 12 months of warranty, then repair at parts cost through month 24, labor included.
Every warranty covers component failures and manufacturing defects.
Electronic Shelf Labels (ESL)
3 YearsE-ink display tags carry a 3-year warranty. Battery longevity beyond that period is assured by our core engineering.
Custom SLA Contracts
3 / 5 YearsExtended warranty contracts of up to 3 or 5 years are configured upon request for enterprise-scale deployments.
Streamlined RMA Protocol.
A standardized four-stage workflow is executed for every authorized RMA request -- from initial submission to verified return.
Ticket Submission
An RMA request is submitted through our official support portal. Serial numbers and fault descriptions are required.
Authorization
The defect is evaluated remotely by our engineers. An official RMA Number is issued within 24 to 48 hours.
Hardware Dispatch
The defective unit is packaged securely and shipped to our designated global repair center by the partner. That leg is where most of the elapsed time sits, and the working days a repair actually takes from receipt to dispatch are set by parts availability rather than by the repair itself.
Resolution & Return
The hardware is repaired or replaced strictly according to factory standards. Fully tested units are shipped back promptly.
Standard Exclusions.
Absolute clarity is maintained. Warranty coverage is voided immediately if the following conditions are met:
- 01 Unauthorized teardowns or internal modifications are performed.
- 02 Devices are subjected to extreme environments beyond stated IP ratings or voltage parameters.
- 03 Physical damage is caused by improper handling, drops, or natural disasters.
Note: All exclusion determinations are made at the sole discretion of TillNode engineering review. Specific clauses for enterprise-scale deployments are governed by the executed Service Level Agreement (SLA).
Technical Support
is Ready.
Hardware downtime must be eliminated. Your technical requests are processed with the highest priority.